Refund policy

Last updated: July 18, 2026

At Ardenlyn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy applies to orders shipped within the United States and explains the requirements, process, and timeline for returns, exchanges, and refunds.

Return Eligibility

We accept returns for both defective and non-defective products. To qualify for a return, your item must be in new, unused, and original condition, including all original packaging and accessories where applicable.

Returns must be requested within 60 days of the date your order is delivered. Requests submitted after the 60-day return period may not be eligible for a refund or exchange.

Exchanges

We are pleased to offer exchanges for eligible products. Exchanges are available for items that meet the return eligibility requirements, including products that are defective as well as eligible non-defective items returned within the 60-day return period and in new, unused, and original condition.

To request an exchange, please contact our customer support team before sending your item back.

How to Start a Return or Exchange

All returns and exchanges are handled by mail.

To begin a return or exchange, please contact our customer service team at info@ardenlyn.com. Once your request has been reviewed and approved, we will provide you with a return shipping label for you to download and print.

Please do not return merchandise without receiving return authorization, as this may delay the processing of your request.

Return Shipping Costs

Ardenlyn provides free return shipping for approved returns. We will supply the return shipping label at no cost to you after your return request has been approved.

Restocking Fees

We charge no restocking fees for eligible returned items. The amount of your approved refund will not be reduced by any restocking charge.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. If your return is approved, your refund will be issued to your original payment method.

Approved refunds are typically processed within 15 days after the returned item has been received and inspected. Processing times may vary depending on your payment provider or financial institution.

Once your refund has been successfully processed, you will receive a confirmation email informing you that the refund has been completed.

Refund Currency

All refunds are processed in USD (United States Dollar).

If your original payment was made in another currency, your financial institution or payment provider may apply its own exchange rate and/or additional fees when the refund is processed. These currency conversion rates and fees are determined by your financial institution and are outside of Ardenlyn's control.